Job Description for Customer Service Executive.

• Handling and reciprocating the phone calls to respective departments
• Assisting with administrative tasks
• Identify and assess customers’ needs to achieve satisfaction,
• Build sustainable relationships and trust with customer accounts through open and interactive communication,
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution,
• Informing customers with the organizational services and products.
• Follow with the organizations communication procedures, guidelines and policies,
• Maintaining record of client visit, meeting room booking, visitor etc. 
• Reporting to the head of the department
• Take the extra mile to engage customers.

Please submit your resume to hr@groupiig.com by 30th October 2025.

Key Responsibilities:

• Develop and maintain responsive, scalable web applications using React.js.
• Write clean, modular, and reusable code following best practices.
• Work with React class components and functional components with hooks.
• Manage application state using Redux (actions, reducers, middleware).
• Implement UI layouts using CSS, Bootstrap, and responsive design principles.
• Integrate with RESTful APIs and handle asynchronous operations.
• Debug, optimize, and improve application performance.
• Collaborate with designers and backend developers to deliver seamless user experiences.
• Participate in code reviews, sprint planning, and Agile/Scrum meetings.

Required Skills & Qualifications:

• Solid understanding of JavaScript (ES6+)
• React.js fundamentals – class components, lifecycle methods, functional components, hooks, refs
• Redux – state management, actions, reducers, middleware (Redux-Thunk/Redux-Saga is a plus)
• Strong command on CSS3, SCSS, Bootstrap, styled component,  
• Familiarity with Git, npm, and modern front-end build tools like webpack and babel.
• Strong knowledge of RESTful APIs and HTTP requests (Axios/Fetch).
• Ability to debug and troubleshoot front-end issues.
• Strong problem-solving and debugging mindset
• Ability to work in a team and communicate technical concepts clearly
• Eagerness to learn and adapt to new technologies

Nice to Have (Bonus Skills):

• React Libraries (React hook form, Formik, React-select, Full Calendar, React strap, MUI)
• TypeScript (interfaces, generics, type safety in React)
• Testing: Jest, React Testing Library, Cypress (unit/integration testing)
• Backend familiarity: Node.js, Express, Firebase, or API design concepts
• UI/UX awareness: Figma/Sketch basics, accessibility (a11y) standards
• Performance optimization: Lighthouse audits, bundle analysis

Experiences:

• Required 1- 2 years of working experiences on React Developer field. 

Please submit your resume within 30th October 2025 on hr@groupiig.com.